1. Company Information

 Dear Matcha Ltd
Registered in England and Wales
Registered Address: London, UK, UB8 2NG
Email: matchadearmatcha@gmail.com
Website: www.dear-matcha.com

2. General Conditions

This website is operated by Dear Matcha Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Dear Matcha Ltd.

By accessing or purchasing from our website, you engage in our “Service” and agree to be bound by these Terms and Conditions. These apply to all users of the site.

We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the site after changes constitutes acceptance of those changes.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

3. Products

All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.

We aim to display products as accurately as possible, but colours, designs, and packaging may vary slightly.

We are not obligated to limit the sale of our products to any geographic region or individual, but may do so at our discretion. We also reserve the right to discontinue any product or Service at any time.

We do not guarantee that the quality of any product or information purchased will meet your expectations, nor that any errors in the Service will be corrected.

4. Accuracy of Information

We are not responsible if information available on this site is not accurate, complete, or current. Content is provided for general informational purposes only and should not be solely relied upon.

We reserve the right to modify content at any time, but we are under no obligation to update information. You agree it is your responsibility to monitor changes.

5. Orders

By placing an order, you confirm that:

• You are legally capable of entering into a binding contract.
• All information you provide is accurate and complete.
• You are at least 18 years of age (or have parental/guardian consent if under 18).
  

We reserve the right to limit or refuse orders at our sole discretion.

In the event of a change or cancellation of your order, we may contact you using the email or phone number you provided.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it as necessary.

6. Pricing

All prices are listed in GBP (£) and are inclusive of applicable taxes unless stated otherwise. Delivery charges may apply and are shown at checkout.

Prices are subject to change at any time without notice.

7. Payment

We accept payments via secure third-party payment gateways. You must provide valid payment information and ensure sufficient funds.

We do not store or process card details directly on our servers.

8. Shipping & Delivery

We aim to dispatch orders within 1–3 working days. Estimated delivery times are shown at checkout.

Please note: We are not responsible for delays caused by shipping carriers or customs processing.

9. Returns & Refunds

Due to the nature of our products (consumable goods), we are unable to offer refunds or online exchanges unless the item is defective or damaged upon arrival. Please contact us within 14 days of receiving your order if there is an issue.

10. Intellectual Property

All content on this site, including logos, text, graphics, and packaging, is the property of Dear Matcha Ltd and may not be copied or reused without express written consent.

11. User Conduct

You agree not to use the website or Service:

• For any unlawful purpose
• To violate any international, national, or local regulations
• To infringe on our intellectual property or that of others
• To harass, harm, or discriminate
• To upload viruses or malicious code
• To collect or misuse others’ personal information
• To spam, phish, crawl, scrape, or mislead
  

We reserve the right to terminate your access to the Service if you violate these terms.

12. Comments, Feedback & Submissions

By submitting content (e.g. feedback, suggestions, reviews), you grant us the right to use, edit, copy, publish, and distribute such content in any medium.

You agree that:

• Your content does not violate any rights, including copyright or trademark.
  
• Your comments will not contain unlawful, abusive, or offensive material.
  
• You will not impersonate someone else or use a false identity.
  

We reserve the right to remove any content we deem inappropriate or in violation of these Terms.

13. Errors & Omissions

Occasionally, the website may contain typographical errors or inaccuracies relating to pricing, descriptions, promotions, or availability.

We reserve the right to correct errors and to change or cancel orders if needed. We are under no obligation to update any information unless required by law.

14. Disclaimer of Warranties

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

You agree that the Service may be removed or cancelled without notice and that use of the Service is at your sole risk.

All products and services are provided “as is” and “as available” without warranties of any kind.

15. Limitation of Liability

Dear Matcha Ltd will not be liable for:

• Any indirect, incidental, or consequential loss or damage
• Any delay or failure to perform obligations beyond our control (force majeure)

Our liability is limited to the amount paid for the products purchased.

16. Termination

These Terms remain in effect unless terminated by either you or us. You may terminate by ceasing use of our Services.

We may terminate access to the Service if you violate any of the Terms and remain liable for all outstanding payments.

17. Privacy Policy

Please refer to our separate [Privacy Policy] for information on how we collect, store, and process your personal data in accordance with GDPR.

18. SMS & Email Marketing

By providing your contact details, you consent to receive promotional text messages and emails from Dear Matcha.

You can opt out at any time by replying “STOP” to text messages or clicking “unsubscribe” in emails. Message and data rates may apply.

We do not share your contact details with third parties for their marketing purposes.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

20. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 matchadearmatcha@gmail.com
🌍 www.dear-matcha.com